Refund & Cancellation Policy

Last updated: June 20, 2026

At CPCS Renewals, we aim to provide exceptional support services to assist you with your CPCS renewal. Please read our policy regarding refunds and booking cancellations.

1. Cancellation and Rescheduling

• Test Centers Bookings: To cancel or reschedule a scheduled test (CITB HS&E or CPCS Renewal Test), you must notify us at least 3 clear working days before the test date.
• Late Request: Any requests to cancel or reschedule within 3 working days of the test date will result in the loss of booking fees. This is due to the cancellation policies imposed by official test centers.

2. Refund Eligibility

• Full Refunds: You are eligible for a full refund if you cancel your booking request prior to us scheduling or purchasing your test seat with the official test center.
• Non-Refundable Fees: Once the test has been successfully booked and seat fees paid to the testing center, the scheduling cost is non-refundable. Only the independent processing support fee may be partially refunded under extenuating circumstances.

3. Requesting a Refund

To request a cancellation or refund, please contact us as soon as possible via email at info@cpcsrenewals.co.uk or by calling our customer service line at 0330 113 1917. Please provide your booking name and CPCS Card number for reference.